Getting Started
Q. I am new to ELOREA. What is the best way to start exploring?
We recommend beginning with our Scent Finder to discover fragrances aligned with your preferences.
You may also explore individual samples or create your own set through our Discovery page, allowing you to experience each scent at your own pace.
Q. Which scent is suitable for men or women?
All ELOREA fragrances are gender neutral. We encourage you to choose based on personal preference rather than category.
Products & Ingredients
Q. Are ELOREA products cruelty free?
Yes. All of our products are vegan and cruelty free. We do not use any animal derived ingredients.
Q. Where are your products made?
Our fragrances are formulated and bottled in the United States and Korea.
We source high quality ingredients globally, with key materials thoughtfully selected from Korea.
Q. What about your hand and body products?
Our hand and body care is developed with the same intention as skincare.
Made in Korea using advanced formulation technology, each product is designed to protect and hydrate the skin while delivering a subtle expression of our fragrances.
Fragrance Details
Q. Are your fragrances clean?
Our fragrances are formulated without parabens, phthalates, and sulfates, and adhere to strict European regulatory standards.
We carefully avoid restricted and harmful materials such as styrene, musk ketone, and benzyl acetate.
Q. How long does the fragrance last?
Our Eau de Parfum formulations contain a minimum of 20% of fragrance oils and typically last up to four to six hours on the skin, depending on individual skin chemistry and environment.
Q. How long will a bottle last?
A 50ml bottle provides approximately 750 sprays.
A 100ml bottle provides approximately 1,500 sprays.
Q. Can I purchase samples?
Individual samples are available for purchase.
You may also create your own set through our Discovery page (insert link) to explore the collection at your own pace.
Q. What is the shelf life of your fragrances?
We recommend using your fragrance within five years. Proper storage can help preserve its quality over time.
Q. How should I store my fragrance?
Store in a cool, dark place away from direct sunlight, heat and moisture to maintain optimal condition.
Extrait vs Eau de Parfum
Q. What is an extrait?
Extrait de Parfum is a more concentrated form of fragrance, containing a higher percentage of fragrance oils. This results in a richer, more intense scent with extended longevity.
For example, Hazy Blue Extrait features a higher concentration and a slightly refined composition, offering a more defined and radiant interpretation.
In contrast, the Eau de Parfum presents a softer, more effortless expression suited for everyday wear.
Returns & Support
Q. What is your return policy?
All sales are final. Due to the nature of fragrance products, we do not accept returns or exchanges.
We recommend exploring samples before committing to a full size bottle.
Q. What if there is an issue with my order?
If your order arrives damaged or there is an issue, please contact us and we will assist you.
Q. How can I contact customer support?
Please email us at hello@elorea.com
Additional Information
Q. Will my fragrance smell exactly the same every time?
Our fragrances are produced in small batches. Natural variations in raw materials and environmental conditions may result in slight differences between batches.
We see this as part of the integrity of our ingredients and our commitment to craftsmanship.